About Us

Our Values

Quality

We believe in providing quality commercial air conditioning and refrigeration installations at reasonable cost. We have many years experience in providing installations to the exacting standards of the supermarket industry. All our installations are carried out to the same standards, whether large or small. We like them to look neat and tidy as well as being fit for purpose.

Honesty

We will always be up front and truthful with our customers. We believe in bringing any issues good or bad to our customers’ attention early on so that we can effectively solve any problems together, that might unnecessarily hinder the project.

Reliability

We will be there when we say we will and complete the project on time no matter how big or small.

Flexibility

We will work around you so that we cause as little disruption to your business as possible and we will endeavour to make the whole process as stress free as possible.

How we work

We want to take the customer from idea to reality with the minimum stress and hassle for them.

We are passionate about what we do and want our customer to know that no matter how big or small, our attention to detail will be the same.

Once you have made contact we can work out what refrigeration or electrical solution is best for you and supply you a cost to carry out the project.

When this has been agreed we can look at time scales and the impact on you (the customer) and how it will affect the day to day running of your business and work out the best way to reduce any inconvenience.

Then, following the installation, we will have the handover meeting and the job is complete.

What makes us different?

We offer quality stress free air conditioning and refrigeration installations at reasonable prices.

We can offer the full refrigeration and electrical package.

We will project manage the installation.

We try to make the process as stress free as possible working around our customers.

We care.

Company History

12 years ago we started as one man, a mate and me in the office (housed in the loft with no windows). Since then we have survived a snapped Achilles tendon, a recession, 2 teenage children and a thunder storm that blew up our computer. After about 3 years we took on another lad and started employing subcontractors when we needed them for bigger jobs, whilst still running the office from the loft and holding meetings on the kitchen table surrounded by our dogs and the cat.

About 7 years ago we started talking about starting an electrical side to the business, but there was only one person we wanted head it and he worked for another company. We finally plucked up the courage to ask that person if he would leave the company for whom he’d worked for 13 years and join us. Much to our surprise and delight he accepted and Elliot joined us. We went limited at the same time and took on another electrician and an apprentice electrician to help Elliot. We also took on further fridge guys to help Steve. It all happened really quickly and relatively smoothly. Still only me in the office in the loft. We gradually increased our workforce, some moving on and new ones joining us.

We ran the business from home to keep the overheads low, our store was our garage. At the end of 2014, when it got to the stage where you could only open the garage door and throw stuff in, we decided we needed a bigger premises to run the business from. We had seen some smart new units going up in Wellington and asked the bank manager very nicely if we could buy one. He said yes! We watched the unit being built, calling in regularly to take pictures and see how it was progressing.

We took possession in July 2015, had a Mezzanine floor put in to maximize the space and an office upstairs. Everyone had a hand in the painting and moving, from the apprentice to the boss. After Christmas 2015 I finally left my loft and moved into the nice new shiny office in the unit. I did feel a little sad about leaving my old office, I had been there for 12 years and Culm Cooling was born there.

We have recently taken on a Technical manager and a Senior Refrigeration Engineer to help Steve. So now we have 4 in the office, 7 Refrigeration guys, 4 Electricians and 12 vehicles on the road. Our growth has been steady, scary at times, but fun most of the time. We try to instil our work ethic in all we employ, that being honesty, attention to detail and reliability. Things do get stressy now and again but I think we run a happy ship for the most part.

Meet the team

Steven

Steven

Managing Director

Responsible for the overall performance of the company. Steve’s unrivalled expertise and knowledge of the refrigeration industry has enabled him to build a stable progressive company with an enduring reputation for quality and reliability.

Diana

Diana

Financial Director

Safeguarding the financial stability of Culm Cooling both now and in the future, Diana is responsible for all aspects of the financial management of the company. She has played a fundamental role in the development of the company from the beginning and has been instrumental in making the company what it is today.

Steve

Steve

Refrigeration Director

Joining Culm Cooling in 2018, Steve quickly became a vital part of the company. Over his time here he has helped the company grow and take on new opportunities. He became a director in 2021 and has since shown his passion for the trade, managing the company as well as increasing our customer base.

Megan

Megan

Accounts & Office Director

Since joining the company in 2017, Megan has been a vital part of the day to day running of the business. Megan is your first point of contact in the company and is always available to assist with any enquiries. With a background in accountancy, Megan manages the daily finances as well as the ongoing running of the office.

Our Certifications

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